Poor Customer Services by Big names

Sunday, January 27, 2008

DTDC Courier - Cheats

DTDC Courier India is a famous courier company in India because its cheap and it deliver to almost every corner around India,But being popular and being good are to different things for them.

They never delivered a Gift package send to me from Mumbai and after follow up of 3 months with their useless customer care ,the delivery boy and local manager came at at my residence for giving an explanation...
Local Manager apologizes for poor service and Delivery Boy told he delivered the package to a person on Road outside my home!
Do you believe it? DTDC gives my 5 KG. Packet which was in a big packing worth rupees 1000 INR to someone outside my home thinking its ME!at least this is what they told me

There was nothing I can do further so I give up and losses 1000 INR

My Office don't use them any longer since the incident

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Wednesday, January 16, 2008

Shameless IndiaTimes shopping

Shopping Online in India is always a problem,You don't have much choices and all the shopping portals have bad reputation...Through I see many very BAD reviews for indiatimes shopping I was sticking with them for 2 years and ordered around 10 times ranking from 11000 INR to 200 INR products
They never have a fix date of delivery and customer support is useless...Until recently I was able to get my products in any time 5-20 days but the recent Order I placed for a Book make me rethink and I decided to use them No longer...

I placed a order for a book 1 month back,they charge me instantly only to tell after 12 days that my Book is "Out Of stock" and they will refund me in 3 working days...

Fair enough?No read on...

They did not refund me yet and now its 10 days and to my surprise they still have the same book online ready to be ordered again on website...
Can not they take the Book off line which they know is "Out Of stock" Or at least mention on it

They are too shameless and seems to not to worry about future customers who will order same book again and to repeat my story!

In SHORT DON'T BUY FROM INDIA TIMES IF YOU WANT PEACE OF MIND

Now I am trying Sify Shopping for first time to see how it go,I will post my exp. with them as well soon,I hope it will be better than India times

Update:I am yet to get a refund from Indiatimes through its 20 days now and sify shopping deliver my order after 13 days of order.I am happy they deliver it but I know there customer service is so poor,I send them a email about 7 days back and they are yet to reply to at least acknowledge it.The customer Chat link given on sift site hardly works!Its always says "all agents busy,try later"

Looks There is no meaning of shopping online in India

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