Poor Customer Services by Big names

Saturday, June 16, 2007

Aramex LEBANON - Not Really a Complaint

Aramex LEBANON - Not Really a Complaint,You do good service.
But Understand Not every country has streets.
There are address without street numbers.

You block my Incoming parcel anticipating address is incomplete and sender has to call twice to verify my address (which was right from first day).

and Aramex India telephone number never works to inquire about parcel status.
It just keep ringing and nobody pickup.

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5 Comments:

  • At June 18, 2007 at 4:22 AM , Anonymous Anonymous said...

    I fail to understand as to why u are facing the problem , Aramex India is one of the most efficient countries in its customer service approach and is always ready to walk a mile for their customer , you must have dialed a wrong number, try the ones mentioned and check the experience : +9122 67067501.

     
  • At June 18, 2007 at 5:42 AM , Blogger Asmahan Zein said...

    Dear Dianna,
    in order to solve this issue once and for all, i would appreciate if you can give me your telephone or email in order to get all the needed details, for a better future service.
    asma

     
  • At June 19, 2007 at 12:42 AM , Blogger Diana said...

    Aramex Provide good service as I said earlier.

    I was referring to Delhi number that never works.

    -Diana

     
  • At June 19, 2007 at 12:47 AM , Blogger Diana said...

    and I hope above 2 comments are from Aramex people.so looks they care about their customers.

     
  • At July 8, 2008 at 6:14 AM , Blogger British Shoppe said...

    Here in Goa, India, Aramex is very poor, situated in a village off the national highway. It seems anyone with a computer can be an Aramex authorised courier. They hold the parcels without calling you and then say they sent it to wrong address or dont cover that area (when they cover all surrounding areas). Aramex Customer service in Delhi is ok...1 out of 3 calls ended with results.
    The problem appears to be this is a Franchise. So when the agent company updates the computer as parcel signed for, even though it has never been delivered or contact made..no one checks this.

     

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