Aramex LEBANON - Not Really a Complaint

Aramex LEBANON - Not Really a Complaint,You do good service.
But Understand Not every country has streets.
There are address without street numbers.

You block my Incoming parcel anticipating address is incomplete and sender has to call twice to verify my address (which was right from first day).

and Aramex India telephone number never works to inquire about parcel status.
It just keep ringing and nobody pickup.

Samsung India AC - Mistake of Life

I purchase a Split 1.5 T AC from Samsung and its looks like We did a mistake of life.
We Spend 26000/- INR (About 700 USD )on it at purchase and have spent more than 5000/- INR (About 120 USD) and as of today (June 2007) its still not working properly.Here is Timeline of our problems with this Samsung India AC.

1)2 Months After Purchase - AC Wall unit start making sound, A call to Custometr care send 2 young engineers ,who open it and pull out a rubber like sheet from its internal,says it was unnecessary. (I tried to ask why compnay put it in first placce,they don't know or did not care to answer)

2)Next Summer after Purchase - AC Stop working.(No Cooling).Their engineer came and replace a capacitor.Cost me 800/- INR .They said its not under warranty.

3)Second Year after purchase- AC Out unit will shut down after 30 minutes of operations.Fan will stop working and compressor will make huge sound and close down for another 30 minutes.Already did 7 calls to customer care and still not rectified.
Here are details:
a)Call 1 - They came and advice me to operate AC at 24 or 25 Degree temp. Same problem.

b)Call 2 - Samsung Engineers came and replaced a small capacitor.Cost me 100 INR.
(Did not rectify the problem)

c)Call 3- Said Your Voltage Stabilizer is faulty.I got its settings fixed.Did not rectify.Cost me 100 INR.

d)Call 4 - Said Your AC unit FAN MOTOR is faulty.They replace it for 1000/- INR.says its not under guarantee.Did not rectify the problem.

e)Call 5 - Said The Capacitor we replace (See point 2) is Wrong.said We add a window AC capacitor by mistake.Replaced.I did NOT Pay This time.

f)Call 6 - Said you should run the AC at 18 Degree temp.

g)Take 10 Telephone calls this time including call to a senior manager in Sam sung Customer care.Every Time I call they say they will replace motor free of cost but its not in Store.
After 7 days I call to call center again and it take some straight talking to get my line connected to a lady(She says she is Supervisor).It moves things a little and first time in last 10 days Samsung Engineer call up himself and visited us and replaced the fan Motor.
His subordinate was not satisfied with Fan speed but He said its ok and it will run fine.

He admitted samsung AC will not work properly in temperature more than 40C !

Let's See.



Am Sick of calling these guys now.
I tried email samsung customer service to get technical details of problems.unfortunately what they said did not match with the knowledge of their field staff.

every time I call them ,I request to send a senior staff to see the problem or escalate the problem.

In Short Samsung India SUCKS!

whether or not my problem with AC is solved,I am not going to buy anything from Samsung in future.